Customer Support Specialist

Location: Hybrid – Sunrise, FL
Contract: Full-time, Contract (initial duration TBD - could go permanent)
Salary: $18 -  $24/hr DOE

Our client is seeking a Customer Support Specialist (Contract) to join their team in Sunrise, FL. This role is a great opportunity for a professional who excels at problem-solving, clear communication, and delivering excellent customer experiences.

As a Customer Support Specialist, you’ll be the primary point of contact for customer inquiries, ensuring timely and accurate responses while collaborating with cross-functional teams to resolve issues. This is a contract position with potential for extension.

• Respond to customer inquiries via phone, email, and other channels in a timely, professional manner.

• Provide product and order information, including status updates, returns, and replacements.

• Troubleshoot and resolve customer concerns, escalating to the appropriate teams when necessary.

• Maintain accurate records of all interactions in accordance with company policies.

• Collaborate with internal departments (Sales, Operations, Quality, etc.) to ensure effective issue resolution.

• Contribute to continuous improvement of customer support processes.

• Associate’s or Bachelor’s degree preferred; equivalent experience considered.

• 2+ years of customer service or support experience, ideally in a corporate or regulated environment.

• Strong communication skills (verbal and written).

• Proficiency with CRM and/or ERP systems.

• Ability to handle multiple priorities in a fast-paced setting.

• Detail-oriented with strong problem-solving skills.
  
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