Administrative Support Clerk

Job Title: Administrative Support Clerk
Location: Madison, WI
Salary Range: $18 per hour - $21 per hour
Benefits:

• Medical, Dental, Vision Insurance
• 401k

Role Overview:
We are seeking a detail-oriented and highly organized Administrative Support Clerk to provide vital administrative and operational support to our field service and dispatch teams. This position plays a key role in maintaining seamless communication between technicians, dispatchers, and management, while ensuring accurate reporting and efficient handling of service requests and documentation.

Key Responsibilities:

• Maintain and update daily on-call lists; send detailed notifications to Dispatch.
• Check technicians in/out daily; distribute down car listings and update Dispatch and supervisors with real-time status.
• Communicate job status and updates to National Accounts and customers regarding open work orders and completed callbacks.
• Update evening tickets with appropriate monthly work order numbers.
• Act as a liaison between branch operations and regional dispatch; manage shared calendars for technician scheduling and field attendance.
• Review and submit open ticket reports to dispatch for further action.
• Track system compliance and completion of operational tool audits.
• Complete and process manual payroll entry forms, including daily entries and cost adjustments.
• Perform administrative research and reporting tasks for the Service Manager, including account history reviews, pre-invoicing reports, missed service logs, and other service performance data.
• Assign service tickets to field technicians as needed, ensuring efficient coverage and follow-up.

Qualifications:

• Ability to thrive in a fast-paced, deadline-driven environment.
• Strong customer service mindset with exceptional verbal and written communication skills.
• Comfortable with clerical, operations, or service coordination work, even without a traditional accounting background.
• High attention to detail and organizational skills, with a proactive and resourceful attitude.
• Experience with Oracle or similar enterprise systems is a plus.
• Familiarity with service industry operations or dispatch systems is helpful but not required.

Brilliant Staffing, LLC is an Equal Opportunity Employer and encourages applications from all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status.