Collections Specialist

Brilliant Financial Staffing has been engaged in the search for a Collections Specialist. Our client, located in Aurora, IL is an industry leader in manufacturing. This is an exciting opportunity for a Collections Specialist to join their growing company with a tenured, collaborative team. This is an excellent opportunity for a detail-oriented professional who is comfortable in a customer-facing, fast-paced role. If you are proactive, adaptable, and ready to contribute to a team dedicated to quality and innovation, this role may be perfect for you!

Key Responsibilities:

• Make and receive calls with a primary focus on outbound collections.
• Handle inbound calls related to statements, reminder notices, disputes, credits, invoices, and new application statuses.
• Initiate and follow up on payment plans, resolving discrepancies and conducting research to ensure accurate account reconciliation.
• Respond to customer correspondence via phone and email within 24 hours.
• Review and manage monthly aging reports in Excel.
• Maintain professionalism while adhering to and enforcing company policies and procedures.
• Perform additional duties as assigned.

Requirements:

• Comfortable in a collections role, with the ability to engage customers and collect on past-due accounts.
• Ability to thrive in a high-volume environment, managing 2,500 accounts across a team of four.
• Proficiency in Excel, including working with formulas and spreadsheets.
• Familiarity with accounts receivable aging reports is a bonus.