L1 Desktop Support

***This is a 9 month contract with the potential for extensions beyond that***

•**Hybrid role in Lisle, IL. 2 Days remote and 3 Days remote****



Responsibilities

A Desktop Support Analyst professional is responsible for providing comprehensive technical assistance to end-users, resolving issues related to hardware, software, and network connectivity to ensure smooth operation and minimal downtime. They handle device setup, configuration, and maintenance, including installing updates, managing software licenses, and maintaining an accurate inventory of IT assets. 

• Respond to and resolve user issues related to hardware, software, and network connectivity.

• Provide excellent customer service by communicating solutions in a user-friendly manner.

• Set up, configure, and maintain desktops, laptops, printers, and peripherals.

• Install, update, and manage desktop applications, operating systems, and patches.



Requirements:

• Relevant certifications, such as CompTIA A+, CompTIA Network+, or Microsoft Certified Desktop Support Technician (MCDST), preferred.

• Experience with operating systems (Windows, macOS, Linux) and a variety of desktop applications.

• Experience with remote desktop tools, VPN configuration, and basic network troubleshooting.

• Knowledge of hardware installation, configuration, and troubleshooting for desktops, laptops, printers, and mobile devices.

• 1-3 years of experience in an IT support or help desk environment.

• Knowledge of IT security practices, including antivirus software, encryption, and data protection.

• Ability to work independently and in a team, adapting to new technologies and processes.

• Willingness to stay updated with industry trends and pursue ongoing training or certifications.

• Strong troubleshooting and analytical skills.

• Strong documentation skills.

• Strong written, verbal, and interpersonal communication skills to support a team environment.



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