Collections Supervisor

Job Title: Collections Supervisor
Location: Hoffman Estates, IL
Salary Range: Up to $75,000
Benefits:

• Medical, Dental, Vision Insurance
• 401k

Role Overview:
Our client, is a high-growth, private equity-backed company that is a Collections Supervisor. This is an exciting opportunity to play a key leadership role, driving process improvements, implementing change, and mentoring a team in a fast-paced, collaborative environment. The Collections Supervisor will oversee a team of collection associates, ensuring effective management of overdue/delinquent accounts while fostering a culture of accountability, continuous improvement, and cross-functional collaboration. This leader will influence business outcomes by driving operational excellence, improving collection processes, and supporting the professional growth of their team.

Key Responsibilities:

• Supervise the day-to-day operations of the collections team
• Monitor collection activity to ensure compliance, quality, and achievement of monthly production targets.
• Review, develop, and implement policies and procedures for continuous process improvement.
• Lead initiatives to standardize and automate processes, enhancing efficiency and productivity.
• Provide coaching, feedback, and development plans for direct reports, setting annual goals and tracking progress.
• Collaborate with cross-functional stakeholders to optimize customer contact and collections processes.
• Handle escalated customer issues with professionalism, transparency, and problem-solving skills.
• Assist with ad hoc projects, reporting, and additional duties as assigned.

Qualifications:

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field OR equivalent combination of education and experience.
• 7–10 years of experience in collections, cash application, or customer invoicing.
• Minimum 3 years of hands-on supervisory/leadership experience.
• Proven ability to lead, train, and develop a high-performing team.
• Strong process improvement experience, preferably with ERP and collections systems.
• Excellent attention to detail, organizational skills, and problem-solving abilities.
• Strong written and verbal communication skills with the ability to build positive internal and external relationships.
• Proficiency in Microsoft Office Suite (Excel expertise required).
• Experience with NetSuite and/or Versapay.
• Prior exposure to the waste management or environmental services industry.

Brilliant Staffing, LLC is an Equal Opportunity Employer and encourages applications from all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status.

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