Director of Shared Services

Job Title: Director of Shared Services

Location: Chicago 

Salary Range: Up to 225k total compensation DOE

Benefits: Health/Vision/Dental/401k/PTO

We are seeking a dynamic Director of Shared Services (AP/AR) to lead and optimize our client’s centralized Accounts Payable and Accounts Receivable operations. This leadership role will drive process efficiency, ensure compliance, manage cross-functional service delivery, and implement technology solutions across the AP/AR functions to support enterprise-wide finance strategy.

Key Responsibilities

• Lead and manage the Shared Services team responsible for Accounts Payable and Accounts Receivable, including billing, collections, vendor payments, and cash application.
• Standardize and improve financial processes, systems, and controls to ensure scalability, accuracy, and efficiency.
• Develop and monitor KPIs and SLAs to measure team performance, identify areas for improvement, and ensure timely and accurate financial transactions.
• Partner with IT and other departments to implement automation tools and system enhancements (e.g., OCR, workflow approvals, ERP improvements).
• Ensure compliance with internal policies, GAAP, and regulatory requirements.
• Lead process integration efforts related to acquisitions or system transitions.
• Coach and develop team members, fostering a culture of accountability, service excellence, and continuous improvement.

• Bachelor’s degree in Accounting, Finance, or related field (MBA or CPA preferred).
• 8+ years of progressive experience in finance operations with at least 5 years in a leadership role overseeing AP/AR or shared services.
• Proven track record of process improvement, team leadership, and systems optimization.
• Experience with ERP systems and financial automation tools.
• Strong analytical skills, attention to detail, and ability to manage complex workflows.
• Excellent communication, collaboration, and change management skills.

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