Technical Customer Service Representative

Job Title: Technical Customer Service Representative

Location: Irwindale, CA

Salary Range: $20-24/hour

Benefits: Medical, Dental, Vision, 401(k)

Role Overview: Brilliant Financial Staffing has been engaged in the search for a Technical Customer Service Representative. Our client located in Irwindale, CA is looking for a Technical Customer Service Representative to join their team on a contract basis. They are seeking individuals that have experience in high-end customer service around a physical product. Qualified candidates are encouraged to apply immediately! 

Key Responsibilities:

• This position will be handling customer service. Handling incoming calls of people having inquiries on product knowledge, order status, shipping or delivery issues, returns or refunds, installation walk throughs.
• Mostly incoming calls and emails from Consumers/Customers, Showroom Staff, Designers and/or Handymen. Main goal is to problem solve to help them troubleshoot an issue.
• Volume/Day to Day:   6 to 7 contacts on average an hour. Approximately 50 calls in a day. When no calls are coming in they are following up on prior cases/Inquiries

Qualifications:

• Customer Service experience (with a PRODUCT, example: Printers)
• Trouble shooting
• Multi tasker
• Intangibles: Self Driven, someone who can be held accountable
• RELIABLE ATTENDENCE

Brilliant Staffing, LLC is an Equal Opportunity Employer and encourages applications from all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status.

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