Retail Sales Manager

Location: On-site | Full-Time | Pay: Starting at $60,000 - $75,000/year + monthly bonuses

Are you a people-first leader who thrives in fast-paced, goal-driven retail environments? Join a growing company that combines luxury jewelry sales with lending services, where relationship-building and sharp business sense are equally valued. We’re looking for a Retail Store Manager to take ownership of store performance, energize a team, and deliver an elevated customer experience.

• Lead from the front—coaching, motivating, and inspiring your team to exceed sales expectations.

• Build loyalty with returning clients and ensure every guest leaves with a five-star experience.

• Oversee both retail and loan transactions with attention to detail and compliance.

• Manage the loan lifecycle—from issuance to repayment and redemption.

• Track key lending metrics like LTV (loan-to-value), turnover rates, and interest revenue.

• Stay informed on applicable regulations and ensure store compliance at all times.

• Maintain and monitor stock levels for jewelry, watches, and loaned items.

• Ensure items are priced strategically, secured properly, and displayed attractively.

• Conduct audits to maintain accuracy and accountability in the system.

• Recruit, onboard, and lead store associates and support staff.

• Provide real-time coaching and schedule regular feedback sessions.

• Foster a culture of growth, integrity, and teamwork.

• Keep a close eye on your store’s financials—monitoring budgets, margins, and profitability.

• Analyze trends and adapt strategies to meet business goals.

• Maximize both retail sales and loan revenue performance.

• Partner with the marketing team on campaigns to drive foot traffic and awareness.

• Organize in-store promotions and local outreach to grow customer base.

• Enforce safety procedures for inventory and cash handling.

• Step in to resolve escalated customer concerns with professionalism and care.

• Legal authorization to work in the U.S.

• Bilingual fluency in Spanish and English (strongly preferred)

• Minimum 3 years of experience managing a retail store—preferably in jewelry, pawn, or luxury goods

• Strong understanding of performance metrics (KPIs) and what it takes to exceed them

• Solid knowledge of POS systems and inventory software

• Passion for customer service, team building, and personal accountability

• High school diploma or equivalent (college degree is a plus)

• Willingness to work flexible hours, including weekends and holidays

• Ability to stand and move for extended periods in a retail setting

• Base salary from $60K/year, plus monthly performance-based bonuses

• Commission opportunities

• Paid time off (vacation and sick leave)

• Paid training & leadership development

• Health, dental, vision, life, and supplemental insurance plans

• Financial wellness tools (SmartDollar)

• Team-building events, lunch incentives, and merchandise discounts

• Employee referral bonuses

• Career growth potential into multi-store management
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